Customer Service Overwhelmed
The constant influx of repetitive questions makes the customer service team unproductive and inefficient.
The use of Omnichannel CRM in the banking sector can increase customer loyalty by up to 80%.
The constant influx of repetitive questions makes the customer service team unproductive and inefficient.
Agents do not have access to customer complaint history, so service becomes repetitive and the process is not optimal.
The absence of a support system in the form of an organized route or workflow hinders efficiency in providing service to customers.
Automate your customer service to increase efficiency.
