All conversations from multiple customer service teams are aggregated into one centralized platform, making coordination easier, productivity better, and customer experience better.
Companies no longer need to have multiple numbers for each customer service, thus increasing time efficiency in monitoring customer service and minimizing the risk of lost or delayed responses.
Increase time efficiency in monitoring customer service and minimize the risk of loss or delay in response. With one control center, communication can be more structured, transparent, and easy to monitor.
The AI technology ICHA chatbot integrated into Insomnia is not just a tool to respond to automated messages, but also to understand the context of the conversation, predict user needs, and provide more accurate and relevant responses.
Reduce the workload of customer service teams, increase customer satisfaction with faster responses, and ensure every question or complaint is resolved effectively.
Intelligent solutions ensure every interaction reflects professionalism, consistency and delivers a superior customer experience across all communication channels.
Centralized Platform
Efficiency
Structured
