Centralized Platform
Structured
Omnichannel Platform
An all-in-one omnichannel solution that integrates multiple communication platforms into one application.
All conversations from multiple customer service teams are aggregated into one centralized platform, making coordination easier, productivity better, and customer experience better.
Companies no longer need to have multiple numbers for each customer service, thus increasing time efficiency in monitoring customer service and minimizing the risk of lost or delayed responses.
Increase time efficiency in monitoring customer service and minimize the risk of loss or delay in response. With one control center, communication can be more structured, transparent, and easy to monitor.
An all-in-one omnichannel solution that integrates multiple communication platforms into one application.
All customer conversations are in one platform that is easy to access and manage to speed up the transaction process.
Service management that covers the entire process end-to-end, from initial interaction to completion.
Call center telephony VOIP, IVR, and wallboard for optimal customer service by facilitating communication.
ICHA's integrated AI chatbot technology is not just a tool to respond to messages, but to understand and predict needs.
Reduce customer service team workload, increase customer satisfaction with faster response.
The AI technology ICHA chatbot integrated into Insomnia is not just a tool to respond to automated messages, but also to understand the context of the conversation, predict user needs, and provide more accurate and relevant responses.
Reduce the workload of customer service teams, increase customer satisfaction with faster responses, and ensure every question or complaint is resolved effectively.
Intelligent solutions ensure every interaction reflects professionalism, consistency and delivers a superior customer experience across all communication channels.
